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IT Consultants and Technical Support Resources - On-Demand

Fractional IT consulting and help desk support for security conscious businesses; remote or onsite along the Colorado front-range

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Experienced
Responsive
Certified

Secure 
Compliant
Colorado-Based

picture of Man at Computer

Help Desk - Tier 1

  • Expert IT help for users

  • Remote or onsite when needed

  • Ticketing & incident tracking

  • Monthly reporting in your inbox

  • Quickly resolve IT issues that interrupt user productivity:

    • System and user set-ups, app crash, poor performance, connectivity issues, client-side application troubleshooting, etc.​

picture of business people collaborating at a computer station

 Network Support - Tier 2

  • IT support and consulting for servers network devices/firewalls, domains and/or Microsoft 365 admin

  • Colorado-based network engineers

  • Best practice configuration, system optimizations, network or server hardware & software troubleshooting, etc.

  • IT security assessments

  • System Upgrade/Migration Projects

Common Outsourced Technical Support Requests

A non-exhaustive list of IT tasks being performed by our team on any given day

  • Set up new users, computers, email, & devices

  • Help with user login issues

  • Change Passwords

  • Rename Domain Computer

  • User Profile Migration

  • Disk Defragmentation

  • Temp File and Browser Cache Cleanup

  • Data Migration Assistance

  • AD & Offsite Replication Assistance

  • Create or modify DHCP Scope or Superscope

  • Configure DHCP Reservations & Exclusions

  • User Account Creation

  • Reset User Passwords

  • Unlock User Accounts

  • Disable User Accounts

  • Create Network File Share

  • Modify File Share Permissions

  • Install Microsoft Updates

  • Install 3rd Party Software and Updates

  • Troubleshoot Microsoft Applications

  • Troubleshoot Web Browser & Site Issues

  • Workstation Image Capture & Deployment

  • Run Computer Hardware Diagnostics

  • Create Firewall Exceptions and Policies

  • Setup or Troubleshoot VPN issues

  • Terminal Server Administration

  • Microsoft Office 365, Outlook, Excel, Word,...

  • Network connectivity issues

  • Deploy and Provision Network Printers

  • Email Mailbox Setup & Configuration

  • Create Exchange Distribution List

  • Configure Exchange Mail Forwarding

  • Troubleshoot Email Flow & Service

  • Analyze Email Messages for Threats

  • Microsoft 365 Administration

  • Configure Mailbox Passwords

  • Modify Privileged Account Access Rights

  • Group Policy Administration

  • Active Directory Administration

  • IIS Web Server Administration

  • Domain Health and Replication Checks

  • DNS Server Records Management

  • Troubleshoot Network Performance

  • Troubleshoot Server Performance

  • Test Restore of Backups

  • Production Restore from Backups

  • Attempt Data Rescue and Recovery

  • Onsite Failure Troubleshooting

  • Malware Cleanup

  • Operating System Reload

  • Verify Integrity of Operating System Files

  • Verify Integrity of Network File System

  • Verify Integrity of Disk Blocks and Sectors

  • Custom Scripts and Automations

  • Server emergency rescue and disaster recovery

  • Windows Server 2008r2/2012/2016/2019/2022

IT Consulting & Service for a Variety of Technologies & Brands

*A non-exhaustive List - Contact us to discuss your current technology mix and needs

Microsoft:

    -Windows Server '03-2012

       -Active Directory/Domain Controllers, SQL

       -Hyper-v, IIS, RDS, DNS, DHCP, File Server

    -Azure, Office 365, Exchange, SharePoint, Teams

-Windows 7-11, Office/365; Outlook, Word, Excel, etc.

-Dell Workstations, Laptops and PowerEdge Servers

-HPE ProLiant Servers, HP computers & printers

-Firewalls-Sonicwall, Ubiquity, Watchguard, Fortinet,...

-Switches - Ubiquiti, Cisco, Dell, HPE, Linksys, etc.

-Wifi - Ubiquiti, Apple, Cisco, Ruckus, Linksys, etc.

-Email filtering/anti-phishing - ProofPoint, VadeSecure

-Apple Mac OSx, Macbook, iMac, Mac Pro/Studio

Hosted Cloud Infrastructure:

   -AWS, Google, Azure, Rackspace, Siteground

-Outlook, Word, Excel, PowerPoint, Teams, 

-G Suite, Quickbooks, Zoho, Box, Slack, Zoom, etc.

-Firefox, Chrome, Safari, Edge, Internet Explorer, etc.

-AutoDesk AutoCAD, Revit, Civil 3D, etc.,

-Printers, Scanners and Multi-Function Copiers

-Mobile devices; Android/Chrome OS, Apple iOS

-Business Internet (ISPs) - CenturyLink, Comcast

-Cloud virtual desktop infrastructure (VDI/DaaS)

-VPN, SD-WAN, Software Defined Perimeter (SDP)

-Webroot AV, Pulseway RMM and patch management

-VOIP telephony - Nextiva, Mitel, Avaya, Cisco

Small business specialists with experience providing IT support to a broad range of industries

  • Private healthcare practices​​

    • Doctors

    • Dentists

    • Therapists

  • Accountants & Bookkeepers​

  • Attorneys & Lawyers

  • Architects & Engineers

  • Banking, Finance, & Insurance

  • Construction Contractors

  • Education/Schools

  • Energy & Mining

  • Local Government Services

  • HVAC, Plumbing, Electrical

  • Manufacturing & Production

  • Non-Profits

  • Retail

  • Software Developers

  • Start-Ups

  • Utilities

  • More

What do our clients have to say?

They are experienced in everything from Servers to Software, Cyber Security down to the basics of computers. They are very responsive and great to work with!

Carla, JHL Constructors

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