IT Service Desk - Technical Support Outsourcing - US-Based and Built for Business Compliance

  • Experienced

  • Certified

  • Secure 

  • Compliant

  • Responsive 

  • Flexible

-Having access to top tier specialists can help your company maximize productivity and minimize risk

Fractional IT Resources to Meet the Needs of Your Business

IT Help Desk for Business

  • Secure and encrypted remote support.

  • Quickly resolve IT issues that interrupt user productivity (see examples).

  • US-based, certified IT technicians on-demand.

  • Ticketing, incident tracking and reporting. 

  • Most effective when paired with our managed IT services.

Network and Server Support

  • Tier 2 escalation support engineers

  • Firewalls, domains, servers, networks, clouds (vendor agnostic).

  • Best practice configurations, assessments, troubleshooting.

  • Advanced IT resources when you need them.

*For IT consulting, fractional CIO/CISO, and/or fixed cost IT projects, talk to us or learn more here.

Or...

 

Typical Tasks Handled by the Technical Service Desk

  • Set up Privileged Service Accounts

  • Change Passwords

  • Rename Domain Computer

  • User Profile Migration

  • Disk Defragmentation

  • Temp File and Browser Cache Cleanup

  • Data Migration Assistance

  • AD & Offsite Replication Assistance

  • Create or modify DHCP Scope or Superscope

  • Configure DHCP Reservations & Exclusions

  • User Account Creation

  • Reset User Passwords

  • Unlock User Accounts

  • Disable User Accounts

  • Create Network File Share

  • Modify File Share Permissions

  • Install Microsoft Updates

  • Install 3rd Party Software and Updates

  • Troubleshoot Microsoft Applications

  • Troubleshoot Web Browser & Site Issues

  • Workstation Image Capture & Deployment

  • Run Computer Hardware Diagnostics

  • Create Firewall Exceptions and Policies

  • Setup or Troubleshoot VPN issues

  • Terminal Server Administration

  • Microsoft Office 365, Outlook, Excel, Word,...

  • Network connectivity issues

  • Add Printer & Print Queues

  • Email Mailbox Setup & Configuration

  • Create Exchange Distribution List

  • Configure Exchange Mail Forwarding

  • Troubleshoot Email Flow & Service

  • Analyze Email Messages for Threats

  • Microsoft 365 Administration

  • Configure Mailbox Passwords

  • Modify Privileged Account Access Rights

  • Group Policy Administration

  • Active Directory Administration

  • IIS Web Server Administration

  • Domain Health and Replication Checks

  • DNS Server Records Management

  • Troubleshoot Network Performance
  • Troubleshoot Server Performance

  • Test Restore of Backups

  • Attempt Data Rescue and Recovery

  • Onsite Failure Troubleshooting

  • Malware Cleanup

  • Operating System Reload

  • Verify Integrity of Operating System Files

  • Verify Integrity of Network File System

  • Verify Integrity of Disk Blocks and Sectors

  • Custom Scripts and Automations

  • Server emergency rescue and disaster recovery

  • Windows Server 2008r2, 2012r2, 2016 & 2019

...plus much more! If you have technology needs that we can't presently meet with our current staff, we can either find the right outsourced resource(s), or train members of our team so you don't have to!

Professional Certifications Held by our Staff:

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Headquartered in Englewood, Colorado, United States.  Fully licensed, bonded and insured.

   

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Microsoft Certified Partner (MCP), Cloud Solutions Provider (CSP). Managed Services Provider (MSP). Managed Security Service Provider (MSSP).

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