Zen Technology Solutions
Peace of mind through expertly managed technology services
IT Service Desk for Business Tech Support
US-Based and Built for Business Compliance
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Experienced
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Certified
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Secure
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Compliant
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Responsive
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Flexible
-Having access to top tier specialists can help your company maximize productivity and minimize risk.
Fractional IT Resources to Meet the Needs of Your Business
IT Help Desk for Business
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Secure and encrypted remote support.
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Quickly resolve IT issues that interrupt user productivity (see examples).
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US-based, certified IT technicians on-demand.
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Ticketing, incident tracking and reporting.
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Most effective when paired with our managed IT services.
Network and Server Support
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Tier 2 escalation support engineers
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Firewalls, domains, servers, networks, clouds (vendor agnostic).
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Best practice configurations, assessments, troubleshooting.
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Advanced IT resources when you need them.
*For IT strategy consulting, fractional CIO/CISO, and/or fixed cost IT projects, talk to us or learn more here.
Or...
Examples of Tasks Handled by our Technical Service Desk
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Set up Privileged Service Accounts
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Help with user login issues
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Change Passwords
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Rename Domain Computer
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User Profile Migration
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Disk Defragmentation
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Temp File and Browser Cache Cleanup
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Data Migration Assistance
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AD & Offsite Replication Assistance
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Create or modify DHCP Scope or Superscope
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Configure DHCP Reservations & Exclusions
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User Account Creation
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Reset User Passwords
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Unlock User Accounts
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Disable User Accounts
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Create Network File Share
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Modify File Share Permissions
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Install Microsoft Updates
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Install 3rd Party Software and Updates
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Troubleshoot Microsoft Applications
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Troubleshoot Web Browser & Site Issues
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Workstation Image Capture & Deployment
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Run Computer Hardware Diagnostics
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Create Firewall Exceptions and Policies
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Setup or Troubleshoot VPN issues
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Terminal Server Administration
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Microsoft Office 365, Outlook, Excel, Word,...
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Network connectivity issues
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Deploy and Provision Network Printers
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Email Mailbox Setup & Configuration
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Create Exchange Distribution List
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Configure Exchange Mail Forwarding
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Troubleshoot Email Flow & Service
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Analyze Email Messages for Threats
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Microsoft 365 Administration
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Configure Mailbox Passwords
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Modify Privileged Account Access Rights
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Group Policy Administration
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Active Directory Administration
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IIS Web Server Administration
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Domain Health and Replication Checks
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DNS Server Records Management
- Troubleshoot Network Performance
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Troubleshoot Server Performance
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Test Restore of Backups
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Attempt Data Rescue and Recovery
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Onsite Failure Troubleshooting
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Malware Cleanup
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Operating System Reload
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Verify Integrity of Operating System Files
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Verify Integrity of Network File System
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Verify Integrity of Disk Blocks and Sectors
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Custom Scripts and Automations
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Server emergency rescue and disaster recovery
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Windows Server 2008r2, 2012r2, 2016 & 2019
...plus much more! If you have technology needs that we can't presently meet with our current staff, we can either find the right outsourced resource(s), or train members of our team so you don't have to!
Examples of Technologies & Brands that we commonly resell &/or support
*A non-exhaustive List - Contact us to discuss your current technology mix and needs
Microsoft:
-Windows Server '03-2019 and the various R2s,
-Active Directory/Domain Controllers, SQL
-Hyper-v, IIS, RDS, DNS, DHCP, File Server
-Azure, Office 365, Exchange, SharePoint, Teams
-Windows 7-10, Office; Outlook, Word, Excel, etc.
-Dell Workstations, Laptops and PowerEdge Servers
-HPE Workstations, Laptops and ProLiant Servers
-Firewalls-Sonicwall, Ubiquity, Watchguard, Fortinet,...
-Switches - Ubiquiti, Cisco, Dell, HPE, Linksys, etc.
-Wifi - Ubiquiti, Apple, Cisco, Ruckus, Linksys, etc.
-Email filtering/anti-phishing - ProofPoint, VadeSecure
Hosted Cloud Infrastructure:
-AWS, Google, Azure, Rackspace, Siteground
-Outlook, Word, Excel, PowerPoint, Teams,
-G Suite, Quickbooks, Zoho, Box, Slack, Zoom, etc.
-Firefox, Chrome, Edge, Internet Explorer, etc.
-AutoDesk AutoCAD, Revit, Civil 3D, etc.,
-Printers, Scanners and Multi-Function Copiers
-Business Internet (ISPs) - CenturyLink, Comcast
-Cloud virtual desktop infrastructure (VDI/DaaS)
-VPN, SD-WAN, Software Defined Perimeter (SDP)
-Webroot AV, Pulseway RMM and patch management
-VOIP telephony - Nextiva, Mitel, Avaya, Cisco