IT Support - Experienced, Certified, Responsive
Having access to tech support specialists can help companies maximize productivity and minimize risk. Take advantage of our experts to quickly resolve network, computer, and application related issues.
Our help desk, network technicians, and IT consultants are among the best in the business and are available on a flexible basis so you don't have to pay for more than you need.
Going beyond the status-quo in computer and network support can be hard to do, especially for small businesses:
Productivity suffers when the help desk is too slow to respond, or takes too long to resolve computer issues.
Risks to cyber-related threats are increased when support teams don't follow IT security best practices.
IT costs are higher than necessary due to a lack of automation and inefficient internal processes.
Our focus is on minimizing risk while maximizing value for your unique business. Here's how we do it:
How does our tech support model differ?
Augment your Existing Technical Support Team with Expert Collaboration and Consultation
Our technical service desk plans provide you with a powerful combination of award winning support tools and all the knowledge and experience of our certified pros. Because having the right technical help at the right time can make all the difference in the world.
More, we can set up your chosen team members with a web dashboard to leverage our tools and monitor and assist your users or hand-off any issues they like.
Some of our client's IT admins enjoy passing off help desk issues, while others like to handle the everyday problems themselves and just use our advanced team for escalations - while still others prefer to have us handle all of their security, support and network maintenance needs. Flexibility to adapt to your changing needs over time, is one of our most valuable features. Let's talk about your challenges and what we can do to help.
Typical Tasks Handled by the Technical Service Desk
All of that plus much more, just ask!
Experienced and Certified Computer and Network IT Support Resources
Our advanced and onsite tech support and network engineering teams are experienced at providing root cause analysis and remediation plans for both cloud and on-premise network and server issues that affect your performance, resilience and security.
Beyond even that, when it comes time to consider major configuration changes, migrations or new hardware deployments, we will get your project planned and executed by our IT Consulting and Project Management team. Their specialization gives them a depth of insight into concerns for migration and deployment scenarios that can be of great value to your project - especially when engaged early on in the planning process.