Zen Technology Solutions
Peace of mind through expertly managed technology services
IT Service Desk for Business Tech Support
US-Based and Built for Business Compliance
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Experienced
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Certified
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Secure
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Compliant
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Responsive
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Flexible
-Having access to top tier specialists can help your company maximize productivity and minimize risk.
Fractional IT Resources to Meet the Needs of Your Business
IT Help Desk for Business
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Secure and encrypted remote support.
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Quickly resolve IT issues that interrupt user productivity (see examples).
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US-based, certified IT technicians on-demand.
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Ticketing, incident tracking and reporting.
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Most effective when paired with our managed IT services.
Network and Server Support
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Tier 2 escalation support engineers
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Firewalls, domains, servers, networks, clouds (vendor agnostic).
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Best practice configurations, assessments, troubleshooting.
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Advanced IT resources when you need them.
*For IT strategy consulting, fractional CIO/CISO, and/or fixed cost IT projects, talk to us or learn more here.
Or...
Examples of Tasks Handled by our Technical Service Desk
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Set up Privileged Service Accounts
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Help with user login issues
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Change Passwords
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Rename Domain Computer
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User Profile Migration
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Disk Defragmentation
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Temp File and Browser Cache Cleanup
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Data Migration Assistance
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AD & Offsite Replication Assistance
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Create or modify DHCP Scope or Superscope
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Configure DHCP Reservations & Exclusions
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User Account Creation
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Reset User Passwords
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Unlock User Accounts
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Disable User Accounts
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Create Network File Share
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Modify File Share Permissions
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Install Microsoft Updates
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Install 3rd Party Software and Updates
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Troubleshoot Microsoft Applications
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Troubleshoot Web Browser & Site Issues
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Workstation Image Capture & Deployment
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Run Computer Hardware Diagnostics
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Create Firewall Exceptions and Policies
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Setup or Troubleshoot VPN issues
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Terminal Server Administration
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Microsoft Office 365, Outlook, Excel, Word,...
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Network connectivity issues
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Deploy and Provision Network Printers
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Email Mailbox Setup & Configuration
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Create Exchange Distribution List
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Configure Exchange Mail Forwarding
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Troubleshoot Email Flow & Service
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Analyze Email Messages for Threats
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Microsoft 365 Administration
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Configure Mailbox Passwords
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Modify Privileged Account Access Rights
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Group Policy Administration
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Active Directory Administration
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IIS Web Server Administration
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Domain Health and Replication Checks
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DNS Server Records Management
- Troubleshoot Network Performance
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Troubleshoot Server Performance
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Test Restore of Backups
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Attempt Data Rescue and Recovery
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Onsite Failure Troubleshooting
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Malware Cleanup
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Operating System Reload
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Verify Integrity of Operating System Files
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Verify Integrity of Network File System
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Verify Integrity of Disk Blocks and Sectors
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Custom Scripts and Automations
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Server emergency rescue and disaster recovery
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Windows Server 2008r2, 2012r2, 2016 & 2019