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Fractional IT Help Desk Resources for Businesses

Expert Tech Support On-Demand - Only Pay for what you Use

Experienced
Responsive
Certified

Secure 
Compliant
Colorado-Based

picture of Man at Computer

Help Desk - Tier 1

  • Expert IT help for individual users

  • Remote or onsite when needed

  • Ticketing & incident tracking

  • Monthly reporting in your inbox

  • Quickly resolve IT issues that interrupt user productivity:

    • System and user set-ups, app crash, poor performance, connectivity issues, client-side application troubleshooting, etc.

picture of business people collaborating at a computer station

 Network Support - Tier 2

  • On demand IT support for networks, firewalls, domains, servers or cloud service administration

  • Colorado-based network engineers

  • Best practice configuration, system optimizations, network or server hardware & software troubleshooting, etc.

  • Advanced IT resources - available on-demand

Small business specialists with experience supporting the following Industries:

  • Private health practices & clinics​​

    • Physicians​

    • Dentists

    • Therapists

  • Accountants & Bookkeepers​

  • Attorneys & Lawyers

  • Architects & Engineers

  • Banking, Finance, & Insurance

  • Construction contractors

  • Energy development

  • Government services

  • HVAC, Plumbing, Electrical

  • Manufacturing & Production

  • Retail & Automotive

  • Start-ups

  • Utility providers

  • More

A Few Examples of Common Tasks Handled by our Technical Service Desk

  • Set up new users, computers, email, & devices

  • Help with user login issues

  • Change Passwords

  • Rename Domain Computer

  • User Profile Migration

  • Disk Defragmentation

  • Temp File and Browser Cache Cleanup

  • Data Migration Assistance

  • AD & Offsite Replication Assistance

  • Create or modify DHCP Scope or Superscope

  • Configure DHCP Reservations & Exclusions

  • User Account Creation

  • Reset User Passwords

  • Unlock User Accounts

  • Disable User Accounts

  • Create Network File Share

  • Modify File Share Permissions

  • Install Microsoft Updates

  • Install 3rd Party Software and Updates

  • Troubleshoot Microsoft Applications

  • Troubleshoot Web Browser & Site Issues

  • Workstation Image Capture & Deployment

  • Run Computer Hardware Diagnostics

  • Create Firewall Exceptions and Policies

  • Setup or Troubleshoot VPN issues

  • Terminal Server Administration

  • Microsoft Office 365, Outlook, Excel, Word,...

  • Network connectivity issues

  • Deploy and Provision Network Printers

  • Email Mailbox Setup & Configuration

  • Create Exchange Distribution List

  • Configure Exchange Mail Forwarding

  • Troubleshoot Email Flow & Service

  • Analyze Email Messages for Threats

  • Microsoft 365 Administration

  • Configure Mailbox Passwords

  • Modify Privileged Account Access Rights

  • Group Policy Administration

  • Active Directory Administration

  • IIS Web Server Administration

  • Domain Health and Replication Checks

  • DNS Server Records Management

  • Troubleshoot Network Performance
  • Troubleshoot Server Performance

  • Test Restore of Backups

  • Production Restore from Backups

  • Attempt Data Rescue and Recovery

  • Onsite Failure Troubleshooting

  • Malware Cleanup

  • Operating System Reload

  • Verify Integrity of Operating System Files

  • Verify Integrity of Network File System

  • Verify Integrity of Disk Blocks and Sectors

  • Custom Scripts and Automations

  • Server emergency rescue and disaster recovery

  • Windows Server 2008r2, 2012r2, 2016 & 2019

...plus much more!

Examples of Technologies & Brands that we commonly resell &/or support

*A non-exhaustive List - Contact us to discuss your current technology mix and needs

Microsoft:

    -Windows Server '03-2019 and the various R2s,

       -Active Directory/Domain Controllers, SQL

       -Hyper-v, IIS, RDS, DNS, DHCP, File Server

    -Azure, Office 365, Exchange, SharePoint, Teams

-Windows 7-10, Office; Outlook, Word, Excel, etc.

-Dell Workstations, Laptops and PowerEdge Servers

-HPE Workstations, Laptops and ProLiant Servers

-Firewalls-Sonicwall, Ubiquity, Watchguard, Fortinet,...

-Switches - Ubiquiti, Cisco, Dell, HPE, Linksys, etc.

-Wifi - Ubiquiti, Apple, Cisco, Ruckus, Linksys, etc.

-Email filtering/anti-phishing - ProofPoint, VadeSecure

Hosted Cloud Infrastructure:

   -AWS, Google, Azure, Rackspace, Siteground

-Outlook, Word, Excel, PowerPoint, Teams, 

-G Suite, Quickbooks, Zoho, Box, Slack, Zoom, etc.

-Firefox, Chrome, Edge, Internet Explorer, etc.

-AutoDesk AutoCAD, Revit, Civil 3D, etc.,

-Printers, Scanners and Multi-Function Copiers

-Business Internet (ISPs) - CenturyLink, Comcast

-Cloud virtual desktop infrastructure (VDI/DaaS)

-VPN, SD-WAN, Software Defined Perimeter (SDP)

-Webroot AV, Pulseway RMM and patch management

-VOIP telephony - Nextiva, Mitel, Avaya, Cisco

What do our clients have to say?

They are experienced in everything from Servers to Software, Cyber Security down to the basics of computers. They are very responsive and great to work with!

Carla, JHL Constructors

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