IT Consultants and Technical Support Resources - On-Demand

Fractional IT consulting and help desk support for security conscious businesses; remote or onsite along the Colorado front-range

Experienced
Responsive
Certified

Secure
Compliant
Colorado-Based

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Help Desk - Tier 1

Expert IT help for users
Remote or onsite when needed
Ticketing & incident tracking
Monthly reporting in your inbox
Quickly resolve IT issues that interrupt user productivity:
- System and user set-ups, app crash, poor performance, connectivity issues, client-side application troubleshooting, etc.

picture of business people collaborating at a computer station

Network Support - Tier 2

IT support and consulting for servers network devices/firewalls, domains and/or Microsoft 365 admin
Colorado-based network engineers
Best practice configuration, system optimizations, network or server hardware & software troubleshooting, etc.
IT security assessments
System Upgrade/Migration Projects

Common Outsourced Technical Support Requests

A non-exhaustive list of IT tasks being performed by our team on any given day

Set up new users, computers, email, & devices
Help with user login issues
Change Passwords
Rename Domain Computer
User Profile Migration
Disk Defragmentation
Temp File and Browser Cache Cleanup
Data Migration Assistance
AD & Offsite Replication Assistance
Create or modify DHCP Scope or Superscope
Configure DHCP Reservations & Exclusions
User Account Creation
Reset User Passwords
Unlock User Accounts
Disable User Accounts
Create Network File Share
Modify File Share Permissions
Install Microsoft Updates
Install 3rd Party Software and Updates
Troubleshoot Microsoft Applications
Troubleshoot Web Browser & Site Issues
Workstation Image Capture & Deployment
Run Computer Hardware Diagnostics
Create Firewall Exceptions and Policies
Setup or Troubleshoot VPN issues
Terminal Server Administration
Microsoft Office 365, Outlook, Excel, Word,...
Network connectivity issues

Deploy and Provision Network Printers
Email Mailbox Setup & Configuration
Create Exchange Distribution List
Configure Exchange Mail Forwarding
Troubleshoot Email Flow & Service
Analyze Email Messages for Threats
Microsoft 365 Administration
Configure Mailbox Passwords
Modify Privileged Account Access Rights
Group Policy Administration
Active Directory Administration
IIS Web Server Administration
Domain Health and Replication Checks
DNS Server Records Management
Troubleshoot Network Performance
Troubleshoot Server Performance
Test Restore of Backups
Production Restore from Backups
Attempt Data Rescue and Recovery
Onsite Failure Troubleshooting
Malware Cleanup
Operating System Reload
Verify Integrity of Operating System Files
Verify Integrity of Network File System
Verify Integrity of Disk Blocks and Sectors
Custom Scripts and Automations
Server emergency rescue and disaster recovery
Windows Server 2008r2/2012/2016/2019/2022

IT Consulting & Service for a Variety of Technologies & Brands

*A non-exhaustive List - Contact us to discuss your current technology mix and needs

Microsoft:

-Windows Server '03-2012

-Active Directory/Domain Controllers, SQL

-Hyper-v, IIS, RDS, DNS, DHCP, File Server

-Azure, Office 365, Exchange, SharePoint, Teams

-Windows 7-11, Office/365; Outlook, Word, Excel, etc.

-Dell Workstations, Laptops and PowerEdge Servers

-HPE ProLiant Servers, HP computers & printers

-Firewalls-Sonicwall, Ubiquity, Watchguard, Fortinet,...

-Switches - Ubiquiti, Cisco, Dell, HPE, Linksys, etc.

-Wifi - Ubiquiti, Apple, Cisco, Ruckus, Linksys, etc.

-Email filtering/anti-phishing - ProofPoint, VadeSecure

-Apple Mac OSx, Macbook, iMac, Mac Pro/Studio

Hosted Cloud Infrastructure:

-AWS, Google, Azure, Rackspace, Siteground

-Outlook, Word, Excel, PowerPoint, Teams,

-G Suite, Quickbooks, Zoho, Box, Slack, Zoom, etc.

-Firefox, Chrome, Safari, Edge, Internet Explorer, etc.

-AutoDesk AutoCAD, Revit, Civil 3D, etc.,

-Printers, Scanners and Multi-Function Copiers

-Mobile devices; Android/Chrome OS, Apple iOS

-Business Internet (ISPs) - CenturyLink, Comcast

-Cloud virtual desktop infrastructure (VDI/DaaS)

-VPN, SD-WAN, Software Defined Perimeter (SDP)

-Webroot AV, Pulseway RMM and patch management

-VOIP telephony - Nextiva, Mitel, Avaya, Cisco

How can we best help your team?

Small business specialists with experience providing IT support to a broad range of industries

Private healthcare practices
- Doctors
- Dentists
- Therapists
Accountants & Bookkeepers
Attorneys & Lawyers
Architects & Engineers
Banking, Finance, & Insurance
Construction Contractors
Education/Schools

Energy & Mining
Local Government Services
HVAC, Plumbing, Electrical
Manufacturing & Production
Non-Profits
Retail
Software Developers
Start-Ups
Utilities
More

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What do our clients have to say?

They are experienced in everything from Servers to Software, Cyber Security down to the basics of computers. They are very responsive and great to work with!

Carla, JHL Constructors